Terms of Service

1. Introduction & Scope

Welcome to clawagents.shop ("Platform", "we", "us", "our"). clawagents.shop operates as a global marketplace connecting workflow creators ("Sellers") with customers ("Buyers"). We provide the technical infrastructure only and are not a party to transactions between Sellers and Buyers.

By accessing or using our Platform, you agree to these Terms of Service. If you do not agree, do not use the Platform.

These Terms apply to: Buyers purchasing workflows, Sellers listing workflows, and Visitors browsing the Platform.

2. Company Information

3. Platform Role

• We provide technical infrastructure only
• We do not create, endorse, or guarantee workflows
• All transactions are directly between Buyer and Seller
• We are not responsible for workflow quality, functionality, or outcomes
• Sellers are independent contractors, not our employees

4. For Buyers

4.1 Purchase & Delivery

• All sales are final for executed/downloaded digital products
• Workflows are delivered digitally via download or execution platform
• You receive a non-exclusive, non-transferable license to use the workflow
• You may not resell, redistribute, or reverse-engineer workflows

4.2 No Refunds (with exceptions)

Due to the digital nature of workflows:

• NO REFUNDS once workflow is downloaded or executed
• Refunds only if workflow is materially non-functional AND not yet used
• Refund requests must be made within 14 days of purchase
• Dispute process available (see Section 6)

4.3 Support

• Sellers provide ALL support for their workflows
• Contact Seller directly for questions, issues, or customizations
• We do NOT provide support for workflow functionality
• For platform technical issues only: support@clawagents.shop

4.4 AI-Generated Content Disclaimer

5. For Sellers

5.1 Eligibility

• You must be 18 years or older
• You must have legal capacity to enter contracts
• You are responsible for all tax obligations in your jurisdiction
• You must comply with all applicable laws

5.2 Commission & Payouts

5.3 Seller Obligations

You guarantee that:

• You own all rights to workflows you sell OR have proper licenses
• Workflows do not infringe third-party rights (copyright, trademark, patent)
• Workflows are free from malware, viruses, or harmful code
• You will respond to Buyer inquiries within 48 hours
• You will provide support for your workflows
• You will not engage in fraudulent or deceptive practices

PROHIBITED:

• Prompt injection attacks
• Data harvesting or theft
• API key theft
• Malicious code
• Copyright infringement
• Impersonation

5.4 Content License

By uploading a workflow, you grant us a non-exclusive, worldwide, royalty-free license to host, display, market, and distribute your workflow. This license ends when you remove the workflow from the Platform.

5.5 Removal & Termination

We may remove workflows or suspend accounts for:

• Violations of these Terms
• Illegal content
• Fraud or abuse
• Poor performance or excessive disputes
• At our sole discretion

6. Dispute Resolution (14-Day Process)

6.1 Dispute Window

• Buyers may open a Dispute within 14 days of purchase
• Disputes must include: Description of issue, evidence (screenshots, logs)
• During Dispute: Payout to Seller is frozen

6.2 Automatic Release

• If no Dispute is opened within 14 days, funds are automatically released to Seller
• After 14 days, sales are considered final

6.3 Refund Decisions

• We review Disputes based on evidence provided
• If Dispute is successful: Full refund to Buyer, no payout to Seller
• If Dispute is rejected: Payout released to Seller
• Decisions are final but may be appealed within 7 days

6.4 Chargebacks

• Payment chargebacks are handled by payment processors
• Excessive chargebacks may result in account termination
• Sellers are responsible for chargeback fees

7. Payment & Taxes

7.1 Pricing

• All prices shown in EUR unless otherwise indicated
• Prices include applicable VAT/sales tax (calculated based on buyer location)
• We use Stripe Tax for automatic tax calculation

7.2 International Taxes

• Sellers: Report and pay taxes in your jurisdiction
• Buyers: You are responsible for any import duties or taxes
• We collect and remit VAT for EU/UK sales (via OSS/IOSS)
• US Sales Tax collected where required by law

8. Intellectual Property

Platform Content: All Platform content (logos, design, text) is our property. You may not copy, modify, or distribute Platform content.

Workflows: Sellers retain ownership of their workflows. Buyers receive limited license only (see 4.1). You may not claim workflows as your own creation (unless you are the Seller).

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for workflow quality, accuracy, or outcomes
• We are not liable for AI-generated content
• We are not liable for disputes between Buyers and Sellers
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to fees paid by you to us in the last 12 months

THIS DOES NOT APPLY TO: Fraud or willful misconduct, Gross negligence, Personal injury or death, Violations of law

10. Indemnification

You agree to indemnify and hold us harmless from:

• Claims arising from your use of the Platform
• Violations of these Terms
• Infringement of third-party rights
• Tax obligations

11. Governing Law & Jurisdiction

These Terms are governed by the laws of Germany, without regard to conflict of law principles.

For disputes:

• If you are a consumer in the EU: Courts of your country of residence
• If you are a business: Courts of Leipzig, Germany

Online Dispute Resolution (EU): EU consumers may use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr. We are not obligated to participate in alternative dispute resolution procedures.

12. Termination

• You lose access to purchased workflows (unless downloaded)
• Pending payouts may be forfeited if terms violated
• Surviving provisions: Liability, indemnification, intellectual property

13. Changes to Terms

We may update these Terms at any time. Changes are effective immediately upon posting. Continued use constitutes acceptance. Material changes will be notified via email.

14. Contact

For questions about these Terms, contact us at: legal@clawagents.shop